In the ten years that we have been in the SpyPhone business, we’ve often reached out to our customers to hear what they have to say. Our Trade Up To FlexiSPY promotion is one of those programs. We’d like to share what we found with you and possibly cheer up some very unhappy people at the same time.
The purpose of the promotion – where we offer a discount equal to the remainder of your license on a competitors spy product – was to talk to the ex customers of our competitors, and discover how we compared against our rivals.
One result stood out like a giant at a Hobbits birthday party – the greatest number of trade ins were from mSpy customers.
This over representation was intriguing, and begged the question, “is mSpy a scam,” or was there another reason for mSpy customers being so unhappy.
IS MSPY A SCAM? – WHAT THE RESEARCH SAYS
To be sure that the results were not skewed, we decided to carry out more research. We looked through several hundreds of pages of review sites such as the BBB, ResellerRatings and RipoffReport and categorized the complaints to see if there was a pattern. We then summarized and collated the information which produced the graphs below.
3 MOST COMMON COMPLAINTS WE HEAR FROM CUSTOMERS
1. mSpy does not work properly Many mSpy customers complain that the IM capture or call recording did not work as advertised.
2. mSpy wouldn’t refund my money
The mSpy 10 day refund policy has many hidden conditions. They do not want to refund you.
3. mSpy customer support didn’t help me mSpy customer support will ask you to reinstall the software to fix all issues. They will also give generic answers to your questions.
Let’s be clear, we are not saying that mspy is a scam, and we encourage all mspy customers to try to resolve their dispute with mspy directly, but if that doesn’t work out, we are here to help pick up the pieces, including the chance for mspy customers to recover their financial losses.
WE CAN HELP UNHAPPY MSPY CUSTOMERS
