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Category: Policies

  • FlexiSPY VAT Information

    Customers who live in a country which is part of the European Union are required to pay VAT to their governments on any purchases that they make. Additionally two non-EU countries are also required to pay VAT. These are: Australia and Canada.

    This means that the actual amount that is charged to your card will be the Total displayed in our shopping cart, plus the VAT appropriate to the country that is entered in the address field of the cardholder data.

    If you are a business, you are able to claim this VAT back, using the Tax Invoice that you receive.

    VAT only applies to the following countries, and more details can be seen below:

    EU MEMBER STATES
    STANDARD VAT RATE (%)
    Belgium21
    Bulgaria20
    Czech Republic21
    Denmark25
    Germany19
    Estonia20
    Greece24
    Spain21
    France20
    Croatia25
    Ireland23
    Italy22
    Cyprus19
    Latvia21
    Lithuania21
    Luxembourg17
    Hungary27
    Malta18
    Netherlands21
    Austria20
    Poland23
    Portugal23
    Romania19
    Slovenia22
    Slovakia20
    Finland24
    Sweden25
    United Kingdom20

    NON-EU STATESSTANDARD VAT RATE
    Australia GST: 10%

    VAT Information [Canada]

    Province/Territory
    TypeTax rate (%)
    AlbertaGST5
    British ColumbiaGST + PST5
    ManitobaGST + PST5
    New BrunswickHST15
    Newfoundland and LabradorHST15
    Northwest TerritoriesGST5
    Nova ScotiaHST15
    NunavutGST5
    OntarioHST13
    Prince Edward IslandHST15
    QuebecGST + PST5
    SaskatchewanGST + PST5
    YukonGST5
  • How To Turn Off Automatic Renewals

    How To Turn Off Automatic Renewals

    When you purchase FlexiSPY you can choose whether or not to automatically renew your software subscription so that you do not lose service.

    If you want to stop your FlexiSPY subscription automatically rebilling then you can do this as follows

    1. Contact us by submitting a ticket
    2. Cancel the recurrence by logging into the Avangate portal that you were given when you first made your purchase. Avangate are the [payment processor that actually charges your credit card,

    To turn off the automatic renewal option you log in to your MyAvangate account which was created for you automatically at the time of purchase.

      1. Log in to your MyAvangate account at https://secure.avangate.com/myaccount using the same registered email address that you used to purchase FlexiSPY.

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      1. Once you have logged in you need to click My Products and your FlexiSPY subscription will be listed.

    update-avangate-subscription-status

    1. In the subscription section make sure you click the stop automatic subscription renewal You can also uncheck to be notified if the subscription is about to expire.
    2. Click Save to save your changes.

    After doing that you will not be automatically renewed again for your FlexiSPY subscription purchase.

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